- You handle incoming support requests across all channels and prioritize them by impact and urgency.
- You ensure timely processing of requests in line with our SLAs.
- You carefully document all steps and solutions in our ticketing system.
- You communicate clearly and empathetically with our customers.
- You manage cases in close collaboration with our 3rd-level and product engineering teams, driving each issue to successful resolution.
- You maintain and expand our self-service knowledge base and encourage its use by our customers.
- You monitor relevant support KPIs (e.g. first response / resolution time), identify trends, and derive improvement measures.
Customer Support Specialist (m/f/d)
Sofia, Bulgaria
Full-time
Permanent employee
Your mission
Your profile
- You have experience in technical support (1st/2nd level), ideally in a B2B and SaaS environment.
- You stand out through strong service orientation and excellent communication skills in German and English.
- You bring strong problem-solving skills, analytical thinking, and a structured way of working.
- You keep a cool head in dynamic situations and place great value on quality.
- You have experience with ticketing and knowledge management tools (e.g. Jira Service Desk, Confluence).
- You have basic technical knowledge of web/cloud environments and are able to read logs and reproduce issues.
- Experience in the financial sector (banking / real estate) is a plus.
Why us?
Shape the Future with Impactful Innovation
Join a fast-growing Fintech/Proptech where your ideas and expertise contribute to groundbreaking products and meaningful collaborations with industry leaders. Together, we’re shaping the future of real estate and finance, ensuring your work makes a lasting industry impact.
Collaborate in a Diverse & Inclusive Team
Our international team—spanning Sofia, Munich, Berlin, and Frankfurt—is united by a shared passion for innovation and excellence. We celebrate diverse perspectives and foster a supportive environment where everyone thrives.
Comprehensive Benefits for Your Well-being
At neoshare, we are committed to supporting our team members both professionally and personally. Our benefits package is designed to enhance your work-life balance and well-being, offering:
Join a fast-growing Fintech/Proptech where your ideas and expertise contribute to groundbreaking products and meaningful collaborations with industry leaders. Together, we’re shaping the future of real estate and finance, ensuring your work makes a lasting industry impact.
Collaborate in a Diverse & Inclusive Team
Our international team—spanning Sofia, Munich, Berlin, and Frankfurt—is united by a shared passion for innovation and excellence. We celebrate diverse perspectives and foster a supportive environment where everyone thrives.
Comprehensive Benefits for Your Well-being
At neoshare, we are committed to supporting our team members both professionally and personally. Our benefits package is designed to enhance your work-life balance and well-being, offering:
- Comprehensive Health Insurance: Peace of mind with top-tier health coverage.
- Fully Covered Multisport or CoolFit Card: Stay fit and healthy with access to a wide range of fitness programs, completely covered by us.
- 26 Paid Vacation Days: Take time to recharge with ample vacation, ensuring you maintain a healthy balance between your personal and professional life.
- Flexible Working Models: Enjoy the flexibility of hybrid work arrangements, allowing you to choose between working from home or in our modern offices.
- 13th Month Salary: Receive an additional 13th-month salary as part of our commitment to rewarding your hard work and dedication.
Über uns
Die neoshare AG, gegründet 2019 in München, hat sich schnell zu einem internationalen Fintech-Unternehmen entwickelt und betreibt heute Standorte in München, Frankfurt und Sofia, Bulgarien. Als „AI-First Company“ bietet sie mit ihrer SaaS-Plattform "neoshare" eine innovative End-to-End-Lösung für die effiziente Digitalisierung und Verwaltung großvolumiger Projekt- und Immobilienfinanzierungen. In enger Zusammenarbeit mit Banken und Immobilienunternehmen wird das Produkt kontinuierlich weiterentwickelt, um den Finanzsektor nachhaltig zu transformieren.